Reply to a ticket

Source: R/rt_ticket_history_reply.R

Reply to a ticket

rt_ticket_history_reply(
  ticket_id,
  text,
  cc = NULL,
  bcc = NULL,
  time_worked = "0",
  attachment_path = NULL,
  ...
)

Arguments

ticket_id

(numeric) The ticket identifier
text

(character) Text that to add as a comment
cc

(character) Email for cc
bcc

(character) Email for bcc
time_worked

(character)
attachment_path

(character) Path to a file to upload
...

Other arguments passed to rt_POST

Value

(numeric) The ID of the ticket

Examples

if (FALSE) {
# Reply to ticket 11 with a courteous message
rt_ticket_history_reply(11,
                        "Thank you.

                        Have a great day!")
}