Edit a ticket

Source: R/rt_ticket_edit.R

Updates an existing ticket with new information.

rt_ticket_edit(
  ticket_id,
  queue = NULL,
  requestor = NULL,
  subject = NULL,
  cc = NULL,
  admin_cc = NULL,
  owner = NULL,
  status = NULL,
  priority = NULL,
  initial_priority = NULL,
  final_priority = NULL,
  time_estimated = NULL,
  starts = NULL,
  due = NULL,
  text = NULL,
  custom_field = NULL,
  ...
)

Arguments

ticket_id

(numeric|character) The ticket number
queue

(character) The queue
requestor

(character) Requestor email address
subject

(character) Ticket subject
cc

(character) Email address to cc
admin_cc

(character) Admin email address to cc
owner

(character) Owner username or email
status

(character) Ticket status; typically "open", "new", "stalled", or "resolved"
priority

(numeric) Ticket priority
initial_priority

(numeric) Ticket initial priority
final_priority

(numeric) Ticket final priority
time_estimated

(character) Time estimated
starts

(character) Starts
due

(character) Due date
text

(character) Ticket content; if multi-line, prefix every line with a blank
custom_field

(vector) Takes a named vector of the custom field name and custom field value
...

Other arguments passed to rt_POST

Value

(numeric) The ID of the ticket

Examples

if (FALSE) {
# First, create a ticket
ticket <- rt_ticket_create("General")

# Then we can update its fields
rt_ticket_edit(ticket,
               requestor = "me@example.com",
               subject = "My subject")
}